In general


Optimum by Callens is responsible for the processing of personal data as set out in this privacy statement.

Contact details:

Delta 54
6825 MS Arnhem
The Netherlands

+31 (0)26 3760 250

NL81 5906 493 B01


Why do we process your personal data and which personal data do we process?


Optimum by Callens processes your personal data because you avail of our services and/or you share them with us.

Below you will find an overview of the data we process:

  • First name and surname
  • Address details
  • Email address
  • IP address
  • Other personal data you actively provide us with, for instance by creating a profile on this website, or in any correspondence or in the course of a telephone call.
  • Location data
  • Data about your activities on our website
  • Data about your browsing behaviour across various websites (for instance because this company forms part of an advertising network)

Do we process any special and/or sensitive data?


Our website and/or service does not collect data of website visitors under the age of 16 years except with the consent of the parents or guardian. However, we have no way of checking whether a visitor is over the age of 16 years. We would therefore advise parents to take an active interest in their children’s online activities to prevent that data about children are collected without parental consent. If you are convinced that we collected personal data about a minor without your consent, please contact us via moc.snellacybmumitpo@ofni and we will delete the data in question.


For what purpose and on what legal basis do we process personal data?


Optimum by Callens processes your personal data for the following  purposes:

  • To phone or email you if need be so that we can provide you with our services
  • To notify you of any changes to our products our services
  • To deliver goods and services to you
  • Optimum by Callens analyses your website behaviour to enhance our website and to tailor our offer of products and services to your preferences.
  • Optimum by Callens monitors your browsing behaviour across various websites to enable us to tailor our products and services to your needs.

Optimum by Callens processes your personal data on the following legal bases:

  • Consent
  • Agreement
  • Legitimate interest

How long do we retain your personal data for?


Optimum by Callens does not retain your personal data any longer than strictly necessary to achieve the objectives for which your data were collected.


Do we share your personal data with third parties?


Optimum by Callens does not sell your personal data to third parties and only communicates them if necessary to execute our agreement with you or to comply with a statutory requirement. With companies that process your personal data on our behalf we conclude a data processing agreement to ensure that your personal data are treated as securely and with the same confidentiality as we do ourselves. Final responsibility for these processing operations rests with Optimum by Callens.


The use of cookies or similar techniques


Optimum by Callens only uses technical, functional and analytical cookies that do not infringe your privacy.
A cookie is a tiny text file that is stored on your computer, tablet or smartphone when you visit this website first. The cookies we use are necessary for the technical functioning of the website and for your convenience. They ensure that the website works as it should and remember your preference settings for instance. They also allow us to optimise our website. You can disable cookies by adjusting your Internet browser in such a way that it no longer stores any cookies. In addition, via your browser settings, you can also delete any data saved earlier.


Modifying or deleting data


You have the right to have your personal data rectified or erased. Furthermore, you are free to withdraw your consent to the processing of your personal data or to object to Optimum by Callens processing your personal data and you have the right to data portability. This means that you can ask us in writing to transmit your personal data we store in a computer file to another organisation specified by you.

You can send your request to have your personal data rectified, deleted or transferred or to withdraw you consent to the processing of your personal data or to object to their processing by email to moc.snellacybmumitpo@ofni.

To ensure that your request to  rectify or delete your personal data was submitted by you, we ask you to attach a copy of your proof of identity to your request. To protect your privacy, make sure to black out your photograph in that copy . We will get back to you at our earliest convenience but in any case within four weeks.


How do we secure your personal data?


Optimum by Callens takes the security of your personal data seriously and has implemented the appropriate measures to protect your personal data against misuse, loss, unauthorised access, unauthorised disclosure and unauthorised alteration. If you feel that your data are not properly secured or if there are any signs of misuse, please contact our customer service department via moc.snellacybmumitpo@ofni